Support Services

Thank you for giving us the opportunity to support you and your organization!

Your work is changing the world and AVF is honored to help you accomplish your mission by providing you with white-glove service. We know customer support is important to your organization, which is why we’re committed to delivering exceptional service, answering all of your questions, and resolving your issues as quickly and effectively as possible.

AVF Online Help Desk

Need help with a product question or issue? To expedite support and enhance communications between our clients and Customer Care Consultants, AVF utilizes an online Help Desk. The Help desk is designed to allow clients to submit support requests, monitor the status of support issues, and view the support history of all users within the client organization. Additionally, the Help Desk enables users to:

          • Subscribe to a ticket to monitor its progress, even if they are not the ticket owner – users will receive e-mail alerts when the ticket changes.
          • Attach important support files to tickets.
          • View ticket history or attach a ticket to an email or document.
          • Receive ticket reminder e-mails after a certain period of inactivity.

Our Customer Care Team is available to answer questions regarding your system Monday-Friday from 8:30 am to 5 pm via the Help Desk or via phone. Along with the Online Help Desk, AVF clients have 24/7 access to our Knowledgebase.

IT Services

AVF Consulting’s team of Microsoft Certified Systems Engineers (MCSEs) builds, installs, and supports IT solutions that are specifically designed to meet your most challenging requirements.  From the initial consultation to custom production and integration, our IT professionals are equipped to service all of your needs.

Training

AVF offers supplementary training to help ensure that your organization is taking full advantage of its accounting software system. All of our courses are designed to be interactive so that when we conclude your employees leave feeling confident in both the system and their ability to use it. Visit our Training Page to learn more about our classroom and on-site training options.

Thank you!

Our mission is to make the world a better place by working with the nonprofit community. We look forward to partnering with your organization and helping you accomplish your mission!