Insight eNews
A Monthly Newsletter from AVF Consulting, Inc.
Microsoft Navision Solution Center &
Microsoft Certified Partner
February 2005
- In this edition:
From the President: AVF Growth Prompts New Hires and New Procedures
AVF News: AVF Events and Training Classes
Product Spotlight: Business Analytics for Microsoft® Business Solutions–Navision®-
-
-
-
-
From the President-- Andrew Fass
AVF Growth Prompts New Hires and New Procedures
In 2004, AVF Consulting saw revenue growth of 26% and added 13 new Navision customers as well as several new employees. With nearly 100 active Navision customers and hundreds of Navision users, AVF receives an average of 50 support requests in a typical week. We introduced the online HelpDesk (www.avfconsulting.com/helpdesk) in July 2004 to provide faster answers and to allow our customers to track the status of their support issues.
We have also hired a full-time Navision Support Specialist to service our customers Monday through Friday, 8:00am-4:30pm. Lottie Gruzs joined AVF from L&M Produce, where she used Navision on a daily basis to perform accounts payable and inventory. Lottie will manage AVF’s online helpdesk and service support calls to assist trained users who are having difficulty performing their normal job functions.
In the coming weeks, we will send out more information regarding our new procedures as well as details for using the helpdesk. AVF’s online Help Desk (www.avfconsulting.com/helpdesk) enables you to:
• Log your support requests
• Monitor which AVF support staff person is assigned to your request
• Monitor the progress of your request
• Receive an estimate of time for a solution
• View the Documented Log of Assistance Requests and Solutions
• Manage user access
• Receive prioritized support
We are excited to introduce new systems that will allow us to better service our customers and quickly expedite your support requests.
AVF Welcomes New Employee:
Lottie Gruzs joined AVF's support department in
January, bringing AVF to 20 employees. Lottie served lengthy tenures
with both L&M Produce and The Maryland Food Center Authority where she
worked in the accounting and administration departments. She has
over 12 years accounting experience and gained substantial knowledge of
Navision while at L&M Produce.
2005 Training Classes:
The 2005 AVF training schedule
is available on our website. Visit
www.avfconsulting.com to get
details on our classes.
March 2005
• Sales & Receivables 3/3/05
• Jet Reports I 3/14/05 - 3/15/05
April 2005
• General Ledger 4/7/05
• Jet Reports II 4/18/05 - 4/19/05
May 2005
• Object Designer/Report Writer I 5/12/05
•
Object Designer/Report Writer II
5/24/05
June 2005
• Fixed Assets 6/9/05
• HR/Payroll 6/23/05
Contact Susan Fitch, AVF Training Specialist,
at sfitch@avfconsulting.com
with any questions.
March
User Group
Meeting: AVF Navision customers can attend this
bi-monthly meeting to meet with other Navision users, learn new skills,
see new features and developments and more. Register
today at
http://www.avfconsulting.com/news_events.asp.
Get discounts on AVF Consulting rates--become a CCP member! Members of AVF's Customer Care Plus program receive a discount of $15/hour on consulting rates. Join today and save hundreds, even thousands of dollars. Other advantages include discounts on training classes, free attendance to AVF's User Group meetings, free support and more. Contact Gregory James at 443-279-1022 to sign up today.
30 Day Warranty on All Development Work Performed by AVF: AVF stands by its work and guarantees all development work for 30 calendar days from the completion date. You have those 30 days to test the work and let us know if it has any problems or did not meet your specifications. If we have not heard from you within 30 days of the development project completion, AVF considers the work satisfactory.
Business Analytics for Microsoft® Business Solutions–Navision®
Are you able to slice, dice, and otherwise manipulate your data to your satisfaction? Microsoft Navision is a very powerful Enterprise Software Solution and is now equipped with Business Analytics to give organizations powerful insight into the state of their business.
Business Analytics for Navision enables all employees, regardless of skill level or background, to have access to state-of-the-art analysis and reporting tools. Business Analytics for Navision is designed so that business users will feel comfortable using these tools. This initial impression of unique user-friendliness is key to the long-term success, and therefore return on investment, of analysis and reporting solutions. Employees throughout the organization can use the system without reading a user-manual or have special software training first.
Business Analytics for Microsoft Navision helps you gain business insight, make faster smarter decisions, and equip your employees to contribute to your organization's growth.
Key Benefits:
- Gain insight into your business
- Sharpen your competitive edge with smarter, faster decision making
- Help each employee drive the success of your business
Business Analytics provides two offerings: basic and advanced. Both offerings enable deeper understanding of information generated from Microsoft Navision and help ensure that everyone in your organization has easy access to the same accurate, current data so that they can focus on spotting trends, problems, and opportunities, and can generate reports that fuel smart strategic and operational decisions.
The Basic offering delivers Microsoft Navision information in predefined or customized information units called Online Analytical Processing (OLAP) cubes directly to users’ desktops. Users can access and analyze data—within a familiar Microsoft Office Excel 2003 interface or another front-end solution—with easy-to-use tools that enable straightforward analysis and provide a quick overview of business conditions. Economizing their time, users can easily define, customize, save, and re-use OLAP cubes. As they develop a strong focus on understanding business conditions, employees can more effectively practice successful business management.
The Advanced offering supports businesses that have more complex reporting and analysis needs while maintaining the simplicity and ease of use that are hallmarks of Microsoft Navision. Working within a graphical interface that is similar to Microsoft Office Outlook® 2003, users can gain a 360-degree view of business performance and quickly set up and review graphical displays and reports. To arrive at a deeper understanding, users can perform targeted analysis of detailed information. With the Business Analytics Web Viewer, decision makers have quick access to critical Microsoft Navision data from any location with an Internet connection.
With powerful analysis, reporting, and remote Web access, Business Analytics for Microsoft Navision simply cannot be matched by any other similar product. Finally, you can have the tools available to give you that extra information about your business to help you to take it to the next level. Contact Jeremy Fass at jfass@avfconsulting.com or 410-296-5100 for more information on how Business Analytics for Microsoft Navision can help improve your business.