Insight eNews
A Monthly Newsletter from AVF Consulting, Inc.
Microsoft Dynamics NAV Solution Center &
Microsoft Gold Certified Partner
October 2006
- In
this edition:
From the President: Preparing for AVF Support
Navision in the
News:
Microsoft Dynamics NAV named Best in Class
Get More
From Navision:
Mibuso
AVF News & Events: AVF Customer in the News, Microsoft Offers Discount, and AVF IT Services.
Tip or Trick: Item Substitution
From the President: Andrew Fass
Need AVF Helpdesk Support?
Get it Faster by Being Prepared.
When you contact AVF with support questions, we understand you want solutions to your problems as quickly as possible. In order to get your questions answered fast, AVF asks you to first take a moment and gather all the pertinent information we might need so we can jump right in.
When making a customer support call or filling out a Helpdesk ticket, the following guidelines will help you organize your thoughts and ensure you include all the details of your problem.
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Describe the procedure you were trying to accomplish when the error occurred
• What was the exact error message?
• What module (Financial, Sales, ect.) were you working in?
• What window were you using?
• What were you doing when you got the message? What version of Navision are you using? -
What steps have you tried so far to resolve the situation?
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Have you been able to complete the task before? If so, what is different since the last time you completed the task?
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Does the problem occur from any other workstation or with another user?
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Do you have similar problems in other modules as well?
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Do you have any third-party products (applications developed by another vendor) loaded?
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Are you able to recreate the problem?
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Do you have a backup system in place? Can a backup be restored?
Remember, AVF's online Helpdesk is a great resource for getting the customer support you need from AVF. Simply log on to www.avfconsulting.com/HelpDesk, and use the helpdesk ticket form to submit your issue electronically. Helpdesk users can check their company's ticket history for similar problems and they can attach documents or screen shots to further clarify the issue for our customer service team. More information and instructions about how to use the helpdesk can be found here.
Getting you back on your feet and running is our highest priority and being familiar with AVF's online Helpdesk and our customer service procedures will only help us to help you. Contact AVF customer support at 410-296-5100 with any questions.
Navision In the News
Microsoft Dynamics NAV: 2006 Best in Class
In the August 2006 issue of VARBusiness, Microsoft Dynamics NAV (Navision) was named best in the Midmarket for the Business Software category. This recognition is an honor and a testament to Microsoft Dynamics NAV's continued excellence. For our customers, we hope this reaffirms your decision to use Microsoft Dynamics NAV and solidifies the secure future you will have with the solution. To read the full article, click here.
Get More from Navision: Mibuso
Can't Get Enough
Microsoft Dynamics NAV?
Visit Mibuso!
Looking for ways to get more from Microsoft Dynamics NAV?? Check out www.mibuso.com! The Mibuso site was founded in 2002 to provide a forum for Microsoft Dynamics users and resellers to share ideas, tips and product news. While this site is open to all Dynamics products, its focus is on Navision and the Navision community. Mibuso requires no costly membership, and with the site popularity on the rise, you are sure to find high level content being exchanged daily. Use Mibuso to post your thoughts about Navision, discuss how you are utilizing the solution and read the suggestions and ideas of your Navision peers. Mibuso also offers an RSS link, so you can stay on top of all the latest Navision news. Log on today, www.mibuso.com!
Microsoft Offers Discount on Additional User Sessions: Existing customers are eligible to receive a discount on additional users. Those customers with Navision Professional Edition can purchase 5 additional users and receive the 6th FREE. Those customers with Navision Standard Edition can purchase 3 additional users and receive the 4th FREE. This offer is available thru December 20th, but please do not wait to take advantage of theses savings. For details contact Jeremy Fass at 443-279-1019 or jfass@avfconsulting.com.
Keep Your Business Running at Peak Performance, Let AVF Show You How: There have been many recent advances made in the world of server technology and AVF's IT Department can be your guide to all of them. Having a quality server and properly designed infrastructure can provide your business with the security, dependability and the speed you need to keep your business on top. AVF's IT department would be happy to provide your business with a FREE Site Survey Consultation or more information about the benefits of updating your server. Contact Rob Waples today at rwaples@avfconsulting.com or 410-296-5100.
AVF Customer, Rhee Brothers, Makes Headlines: Rhee Brothers, a national Korean food distributor, made headlines in the Washington Post business section on Monday October 16th. Rhee was recognized for their continued growth and ever expanding presence in the Asian Food Distribution market space. We would like to congratulate Rhee Brothers on this latest recognition and wish them continued success. To read the full article about Rhee Brothers and the growing Asian Food Market, click here.
Item Substitution
Many companies enjoy having the flexibility of offering products of similar quality and function as substitutes for one another. This is why Navision offers item substitution capabilities. In Navision, item substitution can be one-way (from item x to z, but not from z to x) or two-way. Once substitution information is set up, it will be displayed in the Substitution field on the right plane of the sales order. If the quantity requested of an item exceeds what's available from inventory, the program will automatically display a check mark in the Substitutes Exist field in the stockout message box.
To set up an item substitution, start in the Sales & Marketing menu, click Inventory & Pricing → Items. Choose the item you would like to create a substitution for.
In the Item Card window, click Item → Substitutions
The fields in the Item Substitution window allows you to specify information about the substitution item(s). You can enter the item number for the substitute item into Substitute No. field.
Since item substitutions can be made with items in your inventory as well as nonstock items, you will want to specify this in the Substitute Type field. The interchangeability of these items is defined in the Interchangeable field.
Entering conditions required to make a substitution can be done when the user clicks on Condition to open the Condition window. From here a condition can be entered and will automatically insert a check in the Condition field of the Item Substitution Entry window.
When the substitution is successfully created, the program will indicate this by inserting a check mark in the Substitution Available field on the sales line for the item.
If you do not currently have the Item Substitution granule and you would like to purchase the license, please contact Jeremy Fass at 443-279-1019 or jfass@avfconsulting.com.