Insight News
A monthly newsletter from
Microsoft Gold Certified Partner
AVF Consulting
September 2009
President's Letter
6 Advantages of the Help Desk
NAV 2009 SP1 Released
News
Tips and Tricks
Changes to the Customer Care Plan AVF has made a number of changes to the Customer Care Plan that are designed to better serve and support our clients. Under the new Customer Care Plan (CCP) clients will be able to purchase prepaid support hours based on their own assessment of their needs. The prepaid support agreement is an annual plan that now provides multiple options for purchasing support. Each option level requires prepaying for a different amount of level 1 support and includes a discount rate for services. If you use more Level 1 support than the option includes, the hours above the purchased amount will be billed at the plan’s discounted rate Clients who purchase one of the four support options will also receive a discount on all other services provided by AVF. Benefits provided under the CCP program are:
Plan Options and Pricing:
If your organization is not currently on a support plan, these options are immediately available to you. Customers contracted under the previous CCP model will be able to purchase the new plan at the expiration of the contract. We will contact all clients 4-6 weeks prior to the experation of their old CCP agreement and provide an annual support usage report to help clients determine which option best fits their needs. For more information about the CCP Changes, contact Lori Ricard at 443-279-1030. |
6 Advantages of Using the HelpDesk We developed the HelpDesk in 2004 to streamline the support process for our clients. Since that time many of our customers have discovered that entering a HelpDesk ticket is simply the easiest and fastest way to get their technical issues resolved. Advantages of using the HelpDesk:
We ask that clients enter their support issue as Help Desk tickets prior to engaging AVF support staff by telephone or direct email. On October 1st, AVF will charge a fee of up to 1/4 of an hour for support requests that are made without entering a Help Desk ticket first. If you need access to the HelpDesk contact Steven Schmidt at 443-279-1034. |
Productivity Improvements in Microsoft Dynamics NAV 2009 SP1 The initial release of Microsoft Dynamics NAV 2009 in December 2008 marked a major milestone in the product's evolution, introducing significant user experience and technology breakthroughs – including the implementation of the Role Tailored User Experience - while remaining true to its core values of simplicity, adaptability and ease of use. Microsoft Dynamics NAV 2009 SP1 builds on all the innovations that were introduced with Microsoft Dynamics NAV 2009, and adds new functionality that can provide significant productivity improvements, as well as delivering enhancements and optimizations that reaffirm Microsoft Dynamics' ongoing commitment to product quality.
Please note that Serenic has not yet released Serenic Navigator as of NAV 2009, but plans to release it in the fourth quarter of this year. Initial testing of the solution has been extremely positive and Microsoft has indicated its excitement over its forthcoming release. If you are interested in discussing how Microsoft Dynamics NAV 2009 SP1 may be a good fit for your organization, contact sschmidt@avfconsulting.com. |
AVF Donates PCs to HCCJM Earlier this summer AVF Consulting donated six fully functional computers to the Harford County Christian Jail Ministry. We were pleased to hear that two of the computers have already been put to use in the women's prison as a training and job research platform. For More Information on HCCJM, visit their website at http://www.lydias-house.net |
Copy and Paste Error Messages in NAV Did you know that instead of taking a screenshot of an error message you can copy the text from the error message with CTRL + C (Copy)? This is especially useful when submitting support tickets to the Help Desk.
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