AVF CONSULTING NAMES GRIMES MANAGER OF CUSTOMER SERVICE

BALTIMORE, MD (8/9/12) -- AVF Consulting, a Baltimore-based Microsoft Enterprise Resource Planning Partner providing financial management software sales and services to nonprofit organizations, has named Brian Grimes Manager of Customer Service.

AVF Consulting implements Microsoft Dynamics NAV and Serenic Navigator financial management solutions for medium and large nonprofits, including the American Psychological Association, Catholic Charities USA, Habitat for Humanity, and SEIU.

AVF’s goal is to provide clients with excellent systems designed to address the specific accounting and management needs of nonprofits, as well as uphold its reputation for exceptional customer service and support.

“Our goal is to empower customers to successfully use Serenic Navigator and to be 100 percent satisfied with the software and services AVF offers,” says AVF Consulting Chief Executive Officer Andrew Fass. “It is imperative that we provide outstanding support to our clients. As Manager of Customer Service, Brian will provide leadership for all of our customer service operations and staff.” 

Grimes’ extensive experience and knowledge led AVF to select him to be Manager of Customer Service. He comes to AVF from the Computer Sciences Corporation (CSC), one of the largest outsourcing IT and professional services companies in the world. There, he initially served as Help Desk Manager, then as CSC’s Senior Project Manager. Prior to his tenure with CSC, Grimes served as Manager of US IT Field Services with PricewaterhouseCoopers.

“Brian’s expertise will help AVF Consulting maintain the high standard of service on which our reputation is built,” says Fass. “As AVF continues to grow, we aim to acquire the field’s most prominent professionals in order to serve our clients and enable their success.”